OSM and ReadyAssist Join Forces to Launch Roadside Assistance Program for Electric Three-Wheelers

In a groundbreaking move aimed at revolutionising customer support for electric three-wheelers, Omega Seiki Mobility (OSM) has joined forces with ReadyAssist to introduce an innovative Roadside Assistance (RSA) program.

In its inaugural year, the program will extend coverage to all OSM three-wheelers currently deployed, demonstrating Omega Seiki's consistent commitment to customer satisfaction and safety. This strategic collaboration demonstrates the brand's substantial investment in establishing new benchmarks for after-sales support and the overall reliability of their electric vehicles.

A retail subscription plan will be introduced as the partnership progresses into its second year. This subscription model will grant all existing Omega Seiki vehicle owners access to the ReadyAssist RSA program, further enhancing the scope of comprehensive roadside assistance.

The initiative focuses on swift support during emergencies and encompasses services for hub movements, including ad-hoc towing orders, following a garage-to-garage (G2G) model.

Vimal Singh SV, Founder & CEO of ReadyAssist, expressed enthusiasm about the partnership, stating, "At ReadyAssist, we're committed to providing reliable assistance to OSM customers, contributing to a seamless and satisfying electric vehicle experience."

Uday Narang, Founder and Chairman of Omega Seiki Private Limited, emphasized the significance of the collaboration, stating, "Our dedication to service excellence is at the core of our ethos. This collaboration will not only elevate our after-sales support but will set new standards in the electric vehicle support ecosystem."

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Omega Seiki Mobility emphasizes service quality through a solid infrastructure, including Company Owned, Company Operated (COCO) Service Centres and extensive service setups at all dealerships, in addition to the ReadyAssist collaboration.

The hard-working on-the-ground service team of 70 people guarantees that customers receive fast assistance. This multimodal strategy puts OSM as an industry leader in electric mobility and customer-centric service, setting new standards for customer happiness and support in the changing electric mobility market.

This strategic partnership reflects the shared vision of both companies in advancing the electric vehicle segment by prioritizing customer needs and setting a new standard for support services in the industry.

The Omega Seiki and ReadyAssist collaboration is set to redefine the customer experience for electric three-wheeler owners, establishing a benchmark for others to follow in the evolving realm of sustainable mobility.