VECV increases uptime for trucks and buses by up to 98%.

Uptime Centre has helped the company to improve uptime and efficiency for connected trucks and buses, as well as customer happiness.

Volvo Eicher Commercial Vehicles (VECV), has enhanced its uptime for its trucks and buses by up to 98% at its uptime centre. As a result, there will be a saving of 7-10% for fleet operators. Volvo Eicher Commercial Vehicles is a joint venture of the Volvo Group and Eicher Motors,

"The Uptime Centre is a valuable asset for VECV," stated Ramesh Rajagopalan, Executive Vice President and Head of Customer Services and Network Strategy at VECV.

Uptime Centre has helped the company to improve uptime and efficiency for connected trucks and buses, as well as customer happiness. As the automotive industry becomes more data-driven, senior officials predict that more fleet operators will deploy similar uptime management systems, allowing for gains in vehicle uptime and efficiency.

The Uptime Centre is a data-driven decision-making mechanism. It monitors how well vehicles are doing, identifies potential issues, and provides preventative maintenance, technical, service, and spare part assistance as soon as feasible.

It also records the time it takes to service and maintain automobiles. If a vehicle's repair takes longer than expected, the Uptime Centre will consult with the mechanics. The process is controlled online by over 200 engineers and calls centre executives around the clock, using data from various sources such as car telemetry, service records, and driver reports.

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It is fully connected with Eicher's nationwide dealership and workshop network, which encompasses over 800 touchpoints and includes on-site sales and service outlets, support facilities, parts shops, and skilled technicians throughout all of the country's major highways.

The organization has approx 4,400 technicians, categorizing them as learners, performers, experts, and masters depending on their skill and experience levels. At any given time, over 70% of them fall into the categories of performer, expert, and master, with the remaining 30-35% falling into the learner category.

He claims the results will be available soon. In 2020, the company's assistance may reach the automobiles within four hours of notification, with a success rate of 80-82%. In more than 92% of cases, it has now been decreased to roughly three hours. Second, the recovery period was lowered from 36 hours to 24 hours roughly three years ago and is presently in the range of 12-18 hours depending on the type of vehicle.

Also, VECV considers that no complaint should be raised more than once within the time frame specified; thus, it maintains track of how many vehicles have returned after three months, or 15,000 kilometers.

Whether it's for the same or a different issue If the problem persists, it indicates that the repair effort was inadequate. If another issue arises, it indicates that the technician could have done a better job if they had determined what was wrong with the automobile when it arrived.

Fleet operators confront a huge problem when managing a large fleet since they must manage a large number of drivers. Furthermore, the drivers work for many fleets. There are many more options. When it comes to drivers, the variance in fuel efficiency might range from minus 10% to a 10-30% fluctuation within the same fleet.

Rajagopalan elaborated on the issues by mentioning how one of his customers was concerned about the total fuel economy of its fleet. A VECV team dedicated to the task met with the customer and showed them data from the previous six months of the business. They determined a route that would consume the least amount of fuel and then sorted the stops along that route by the driver's name.

This driver's normal route always resulted in a maximum mileage of 4.6 kilometres. However, another vehicle on the same route only achieved roughly 3.6 kilometres, indicating a significant disparity. With the assistance of VECV's professional drivers, sometimes known as "profitability champions," the corporation took steps to improve the drivers' driving. As a result, one can improve its efficiency.

While Uptime 2.0 continues to improve at a consistent rate, approximately 90% of VECV's large clients have become repeat subscribers. The problem is in persuading the smaller ones to continue memberships, which is now at around 30-35%. VECV's mission is still incomplete.